Privacy Policy

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Last updated: 15 September 2025

Frontline Nutrition (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website or purchase our products.

1. Information We Collect

We may collect and process the following types of personal data:

• Identity Data – name, date of birth (if provided).
   
• Contact Data – billing and shipping address, email, phone number.
   
• Payment Data – details required to process your payment (we do not store full card details; payments are handled securely by our payment provider).
   
• Transaction Data – order history and purchase details.
   
• Technical Data – IP address, browser type, device information, cookies, and browsing behaviour on our website.
   
• Marketing Preferences – your choices about receiving marketing emails or offers.
   

2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders.
   
• Communicate with you about orders, products, and services.
   
• Improve our website, products, and customer service.
   
• Send marketing communications (if you have opted in).
   
• Comply with legal and regulatory requirements.
   

3. Sharing Your Information

We may share your information with trusted third parties, such as:

• Payment processors (e.g. Stripe, PayPal).
   
• Delivery providers (e.g. Royal Mail, courier services).
   
• IT and hosting providers who help operate our website.
   
• Analytics services (e.g. Google Analytics) to improve website performance.
   

We do not sell your personal data to third parties.

4. International Transfers

If any of our service providers process your data outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

5. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax obligations.

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you.
   
• Request correction of inaccurate or incomplete data.
   
• Request erasure of your data where there is no legal reason for us to keep it.
   
• Object to or restrict processing of your data.
   
• Withdraw consent to marketing at any time.
   
• Request transfer of your data to another provider (data portability).
   

To exercise these rights, please contact us at: contact@frontline-nutrition.com.

7. Cookies

Our website uses cookies to improve your experience, analyse site traffic, and personalise content. You can manage cookies through your browser settings. For more details, see our Cookie Policy.

8. Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Frontline Nutrition
Email: contact@frontline-nutrition.com
Address: C/O Findlay Todd Accountants, Clervaux Exchange, Clervaux Terrace, Jarrow, United Kingdom, NE32 5UP

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/.